confirmation email

[raphaelbaima]

Good afternoon,

I ordered from the internet, the device has arrived, but the confirmation email has not yet arrived, I can't access my account

[Ryan_N]

Hi raphaelbaima, 

Thank you for your post and welcome to the forums 🙂 

I am really sorry, but I am a little unsure what you're referring to from your post. The confirmation email of what sorry? Is it possible you could expand so that we can help 🙂 

Cheers, 

Ryan. 

[raphaelbaima]

 

[Gareth_L]

Hello raphaelbaima, 

Thanks for the reply, The image is not visible from here, 

Can you please explain what it is that you have ordered?

Gareth_L

[raphaelbaima]

Good morning, I made the request for broadband, at the time of creating my account on the site, I am in the account confirmation email stage, but this email does not arrive

 

[Gareth_L]

Thanks for explaining raphaelbaima. 

Have you had confirmation of the broadband package?

Account number etc.

Gareth_L

[raphaelbaima]

the broadband device arrived today, and just turn it on? Or do I need to activate my account?

[Gareth_L]

Hi raphaelbaima. 

You will need to activate the broadband first following the instructions included. 

The online account does not need to be activated first. 

Gareth_L