cheque refund name wrong

[kadiris]

Hi,

I was sent a refund cheque by virgin as I have no left them. The name on the cheque doesn't match my bank account. Can I be reissued cheque please? I don't know who to get in touch with

[goslow]

See if info here is any use 

https://www.virginmedia.com/help/refund

or wait for a VM forum team member to reply within a few days to advise. If you ever send anything to VM, use signed-for mail services.

[Lee_R]

Hi @kadiris, thanks for posting and welcome to our community.

Sorry to hear that you've been unable to cash your cheque refund. I would love to help you resolve this. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.

Regards

Lee_R

[Lee_R]

Hi @kadiris, thanks for getting back to me privately.  

This is just a quick note to confirm you're satisfied with the response and efforts of the forum team?  Remember, if you ever need assistance in the future, our fantastic community and forum team are always willing to lend a hand. 

Regards

Lee_R