After a chat session on Virgin Media, I wanted to hold onto the conversation but found that it had disappeared and in its place was a request for feedback. Why do Virgin Media do this? Where can I get a copy of the conversation?
I can find no option to choose from that is appropriate for requesting a DSAR on either of the phone numbers that you gave me. Would you please let me know which option to choose on both of those phone numbers? Also, is there any way that you can display a screenshot of the feedback pane here on this forum so that I can see the option for getting emailed? It would be handy to have this for future reference. Alternatively could you email me the screenshot if I let you have my email address?
doubt the forum staff would be able to supply this on the grounds of security, as for the option not on phone system its a rare thing to request so need to keep the automated system limited options, could choose option change account/service or what ever the chat was about.
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
I'm sorry, I cannot understand your answer. Please let me know what this phrase means "doubt the forum staff would be able to supply this on the grounds of security. What are you referring to? Regarding the telephone options, Virgin Media could always say on their recorded message "If none of these options are applicable then please wait to speak to an assistant." Would you not agree?
I am afraid that you have misread what I had asked for. I had ask to see, not the conversation, which has been completely removed, but the request for a feedback pane, in order that I can see where the request for an email of the transcript can be selected.
Hi Kath_F Today I dialed 150 and spoke to Amy. Apparently she was not familiar with DSAR, so I explained that it was a transcript of a chat conversation. She said that she would have to get the manager, Brian to speak to me. He said that he was unable to give me any DSAR because these were Virgin Media's records . Any other ideas?