Menu
Reply
Highlighted
  • 11
  • 0
  • 2
Tuning in
137 Views
Message 1 of 7
Flag for a moderator

changing package

I want to change my package from TV player to broadband and phone only,M100.Is this simple to do,roughly what's involved?

Thanks in advance.

Highlighted
  • 4.4K
  • 744
  • 1.78K
Very Insightful Person
Very Insightful Person
126 Views
Message 2 of 7
Flag for a moderator
Helpful Answer

Re: changing package

It is as simple as phoning VM up and selecting options to change your package, there's no online account management, that's far too scary for VM's befuddled and bewildered management.  Since VM currently appear to have about three people answering the phones, the word "simple" applies to the concept, not the practical execution.  At that practical level you've got more chance of getting through to the spirit world than getting through to Virgin Media.

I'm a Very Insightful Person, I'm here to share knowledge, I don't work for Virgin Media. Learn more

Have I helped? Click Mark as Helpful Answer or use Kudos to say thanks

Highlighted
  • 11
  • 0
  • 2
Tuning in
123 Views
Message 3 of 7
Flag for a moderator

Re: changing package

Thanks very much for the reply.I might push my luck later,as i spoke to the pope this morning.

Highlighted
  • 3.87K
  • 623
  • 844
Community elder
117 Views
Message 4 of 7
Flag for a moderator
Helpful Answer

Re: changing package

rofl.gif @davesd1.  Your comment made me smile.

The best time to get through is first thing on a morning at 8am when lines first open and are least busy.

You might be better speaking to Retentions (thinking of leaving us) rather than the Regrades department if out of contract as they can generally offer a better discount.

Dave

The Service you do for others is the rent you pay for your room here on Earth - Muhammad Ali
Highlighted
  • 11
  • 0
  • 2
Tuning in
105 Views
Message 5 of 7
Flag for a moderator

Re: changing package

Good point,thanks for mentioning that.

0 Kudos
Reply
Highlighted
  • 3.8K
  • 154
  • 219
Forum Team
Forum Team
83 Views
Message 6 of 7
Flag for a moderator

Re: changing package

Thanks for the post Davesd1.

 

Have you been in touch regarding this since your post? 

 

We do usually have more deals for the package deals with all three services although to remove one of these and go through offers for this you would need to talk to retention's on 150/0345 454 1111 options 1, 4 then 4 as it's classed as a part-cancellation.

 

Thanks, Emily.

0 Kudos
Reply
Highlighted
  • 11
  • 0
  • 2
Tuning in
75 Views
Message 7 of 7
Flag for a moderator

Re: changing package

Hi Emily,

I spoke to them first thing this morning,very helpful.Anyone else in a similar position,give them a call.

 

Thanks again to newapollo for the tip. 

0 Kudos
Reply