changing from rolling contract to 18 fixed term?

[Nikol]

I've been always on a rolling contract paying 1 month at a time but now that the house I live seems secure I would like to change to 18 months contract. 

Is there any way to make it happen through the website because i can't seem to find it. 

thanks in advance for the help!

[newapollo · Accepted solution]

Hi @Nikol 

If you have registered for an online account then you should be able to place an online upgrade by signing into https://www.virginmedia.com/my-virgin-media 

If you don't want to be tied up on the phone you could also text VM on 0753 305 1809 or use WhatsApp on 0730 532 7112. Please be aware that replies aren't instant from either of these services, often taking 4 to 6 hours, but the agents will reply as quickly as they possibly can.

You could also call 150 from a Virgin landline, or 0345 454 1111 from any other phone, but it's best to call at 8am to avoid call queues

[Tom_W1]

Hi @Nikol thanks for your post here in the Community - welcome!

It's great to hear you're wanting to secure our services with you for an 18-month new contract.

The great news with an 18-month agreement is, there may be some great deals we can choose for you by setting up a new contract for you.

I'd advise please giving us a call on 150 / 0345 454 1111, and you can speak to an agent who can help here.
Please don't hesitate to let us know if you need any further help.}
Many thanks