on 15-02-2023 20:08
can anyone from the community help i want to change my email address but i can never talk to anyone i cannot find online chat i have edited my details my new email is there but i still get virgin media using my old email address can anyone help thank you
on 16-02-2023 08:27
Hi davemac123,
Thanks for posting, and sorry to hear you've had some trouble updating your details.
Can you confirm- when you sign into your My virgin Media account, if you go to account settings, have you updated your contact details via this page?
Alex_Rm
on 16-02-2023 09:06
thank you for replying i updated my email for community yesterday and you have replied on my new email thanks for that but i have updated on virgin media it had my new email written there but i still get messages on old email my old email provider might be stop providing but not just yet so i still have both emails at the moment thank you
on 16-02-2023 11:19
So I can take a closer look at this for you davemac123, I've popped you over a private message (purple envelope, top right hand corner) 🙂
Alex_Rm
on 22-02-2023 15:13
Thanks for joining me over private message davemac123,
Glad I was able to help 🙂
Alex_Rm
on 24-02-2023 16:18
hello alex i am still getting messages on old email is there a problem
on 24-02-2023 18:47
Hi davemac123,
Sorry to hear this, when signing into your online account have you double checked the contact email?
Alex_Rm
on 24-02-2023 20:40
hello again i have checked my account it has the new email address but today i get a message from virgin media about buy mobiles on my old email address
on 25-02-2023 08:47
Thanks for the reply @davemac123 on the forums. 🙂
I'm sorry to hear this issue is still continuing. 😞
May I ask if you're able to possibly block the email contact on your old one?
Let us know how it goes.
Kind regards,
Ilyas.
on 25-02-2023 12:33
thank you for replying i am 72 how on earth do i block it thank you