on 24-02-2023 18:32
i changed my pabkage yesterday, including broadband speed going from 125 to 250 , which would take one hour , i was told.
nothing seems to have happened , apart from an email confirming this ,
on my home page it is still the old package . therefore has my pachage changed or not?
on 24-02-2023 18:44
Hi @donnyrover1
Have you tried rebooting the hub?
You should also check the router stats by going to 192.168.0.1 and clicking on "Check router status"
Then click on the Configuration tab and check the value shown next to Primary Downstream Service Flow > Max Traffic Rate
on 24-02-2023 19:05
right thanks , i rebooted the hub yesterday , so will try the other options.
on 25-02-2023 08:52
Hi donnyrover1,
Welcome to the Community Forums! Thanks for your first post.
How are your speeds now? If you have any concerns about whether your new speeds have been added to your package, you can check your online account here
Do let us know if you still need help 🙂
on 26-02-2023 11:00
checking virgin media speedtest on my computer . without any other streaming going on,
at the time i write i get 68 to 75 average speeds
on 26-02-2023 13:21
Hi Donnyrover1,
Thanks for coming back to us about your slow speeds after your upgrade, I am sorry you're not seeing the speeds you expected!
Can I ask what kind of connection you're using to run the speed test on please? WIFI or wired?
Could you also pop onto your Online Account to see if your package has been updated to show the speed increase?
Thanks,
Megan_L
on 26-02-2023 18:16
did the speedtest on a wired connection. my compuer has an ethernet cable to my hub.. at the time no wifi streaming was been used.
on 27-02-2023 08:43
Thanks for your reply, this certainly is a strange one 🤔 We do advise package changes can take anything up to 24 hours to fully complete. As the 24 hours have now passed can you please try a reboot of your hub again then run another speed test both wired and wireless to see if this has now been corrected?
If this is still not showing the expected speeds, please us know so we can assist further.
Regards
Nathan
The do's and don'ts. Keep the community welcoming for all. Follow the house rules
on 27-02-2023 12:03
having rebooted my bub again just now, the highest speed i am getting is 93 , that is just using the computer and no wifi streaming been used at this minute.
on 27-02-2023 12:09
Hi again @donnyrover1
Have you checked the max Traffic rate on your hub as per my previous post? If so what is it showing?
Go to 192.168.0.1 and click on "Check router status" Then click on the Configuration tab and check the value shown next to Primary Downstream Service Flow > Max Traffic Rate
Have you tried a different ethernet cable or different ethernet port?
The slow speed may also be due to the internet card and/or settings in your PC.
See <<< this post >>> for how to check and change that if necessary.