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samar5
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cashback

Hi

I signed up via a VM agent in a supermarket and he promised me cash back, I have a copy of the contract with details of the cash back

how do I claim the cash

 

regards

 

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Message 2 of 7
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Re: cashback

Hi samar5

Thanks for joining us on the community Smiley Happy

I am aware of voucher offers we have run but not cashback ones.

Can you please pop me an email with the following so I can check this for you:

  • Your full name
  • Your full address
  • Confirm if you are the account holder.
  • A screenshot of the email confirming you have been offered the cashback.

To PM* me, simply:

  • Click on my forum PM link Karen_A

Many thanks

 

* For other forum users reading this, please only PM me if I have asked you to first.

 

 

 


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Message 3 of 7
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Re: cashback

 Hey Samar

I've had the email thanks

The cashback offer is noted on the info you sent me at the bottom as having been linked to a third party no via us directly?

The companies that do this are:

  • Quidco
  • TopCashBack
  • USwitch

There are probably others too.

Did you sign up via one of those options as if so, the cashback is sent to you directly from those companies. Virgin Media doesn't do cashback offers and we cannot chase this via a third party. We do:

  • TV's
  • Wireless Speakers
  • Soundbars
  • Vouchers
  • Tablets

Let me know Smiley Happy

 

 

 

 


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Need a helpful hand to show you how to make a payment? Check out our guide - "How to pay my Virgin Media bill"

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samar5
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Re: cashback

Hi Karen,

Apologies for the late reply, the virgin media agent (details provided previously) offered me the cashback as part of me signing up. I indicated Top Cash back were offering £70 cash back and he said he would match that as part of the agreement I signed with VM, not a 3rd party company. He said once I have been connected follow it up with the customer service team and a £70 credit will be applied to my account. This is where the struggle has started as customer services haven't helped at all despite numerous calls, hence me raising it here

 

Regards

Samar

 

 

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Re: cashback

Hi Samar, 

 

Thanks for coming back to us on this. 

 

I'll need to check in with Karen on this one as I can't see the email. Usually this isn't something we can help with as per the reason Karen gave above however if the credit was promised by the rep, there may be something else we can do. 

 

Leave this with me for now and I'll see Karen on Monday. 

 

Thanks,

Kath_F
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Re: cashback

Hi Samar, 

 

I have sent you a private message asking for some further info on this. Just click on the little plum envelope at the top right hand side of the page to access your inbox.

 

Thanks,

Kath_F
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Message 7 of 7
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Re: cashback

Hi samar5, 

 

Thanks for all your patience whilst this was sorted for you. I am glad all is resolved now. 

 

If you have any further issues, please come back and let us know.

 

Take care,

Kath_F
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