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Ryandevo1993
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cant register account

I have recently signed up to virgin media with a representative who turned up at my home and I have not received a welcome email when I have signed up meaning I have no account details. I have then received my account number from web chat and this account number is 7 digits long when it needs to be 9 for me to register. Why is my account number only 7 digits long when it should be 9

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Re: cant register account

Hi there Ryandevo1993

 

Welcome to our community forum pages and thank you for posting.

 

We are pleased to hear that you have decided to join us and we're delighted to have you.

 

We're sorry for any confusion regarding your account number. Some account numbers may be 7 digits long in which case we'd ask you to add 00 at the beginning.

 

Hope this helps to clarify. 

David_Pn
Forum Team

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