on 17-07-2018 14:56
I cant register my account its saying details are incorrect. Ive done live chat and phoned virgin up but their no help keep passing me about or told me i have to sort it myself online. Why been on been **bleep** off
Answered! Go to Answer
on 11-05-2019 09:08
Hello sorin95,
Thank you for signing up to our community forum page, it's great to have you on board.
I'm sorry to hear that you haven't been able to register your online account and I have sent you a private message so we can get this sorted out for you.
Regards,
Dean C
on 16-05-2019 07:35
I cant register my account. I just get stuck in a loop on the reg page. I have spoken to 4 people and i keep getting told itll be fixed in a few days. Its been a month.
on 16-05-2019 13:11
Hi Tombh1 - welcome to the community.
Sorry you've encountered this problem. I'm sure we can get it sorted. I'll send a PM shortly to confirm some details and will look forward to your reply.
Tom_F
on 17-05-2019 12:22
Hi - I've still not got a private message with further info. Many thanks.
Tom
on 13-06-2019 11:18
I'm having this issue too, the registration page has been down for ages and I can't use the app to check anything.
on 13-06-2019 17:59
Hi Checkgirl,
Thank you for your post. I'm sorry to hear this.
What error message are you getting?
^Martin
on 13-06-2019 18:19
This is the message I see when I click Register
on 13-06-2019 18:25
Me too I just get this page https://my.virginmedia.com/maintenance-message.html/
on 13-06-2019 18:32
Thank you for that.
I would recommend checking out this link for further information: https://virg.in/wJe.
^Martin
on 14-06-2019 05:23
Thx pal - fixed at last via tech support at the No. given above.