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cant create account

Eagles2
Joining in

on ‎23-06-2022 16:24

Hi, Ive been a new customer for a few weeks now and i havnt been able to create a Virgin Media Account. Everytime i try i get to the password stage and it says the password i am trying is invalid, despite meeting all the requirements and it says its strong.

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Alex_RM
Forum Team
Forum Team

on ‎23-06-2022 18:31

Hi Eagles2,

 

Thanks for posting and welcome to our community 🙂

 

I'm sorry to hear you've not been able to set up your online account. 

 

Can you confirm if you've tried a different password.  No special characters, only letters and numbers, MUST begin with a letter, try keeping it between 8-10 characters. 

 

Let me know if you're still unable to do this and I'll pop you over a private message to get a few more details from you.

 

Alex_Rm

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