cannot change phone number in account settings

[TonyW61]

This is so frustrating and I can see from posts that others have also tried and failed. It is ridiculous! The only thing worse than this website is the Virgin Atlantic website. Can someone help me?

[Natalie_L]

Hi TonyW61, 

Welcome to the Community and thanks for posting. 

I am very sorry to hear you are experiencing issues updating your contact details, we will be able to help. 

I will just need to take a few details via private message which I will pop over to the purple envelope on the top right of this page. 

Speak soon, 

[TonyW61]

I can't see the purple envelope and I still don't know how to verify you. 

[Natalie_L]

Hi TonyW61, 

Thanks for your post. 

I have received your reply via private message and will respond shortly. 

Thanks, 

[Natalie_L]

Thank you for joining me on private message. 

I am very happy we have been able to help. 

Please do reach out if we can assist in the future. 

Merry Christmas! 

[prooktx]

I have the same problem and cannot contact a real person via phone! Can someone from VM message me via the "secret PM"? 

SO difficult.

[Natalie_L]

Hi pooktx, 

Welcome to the Community  and thank you for posting. 

I am sorry to hear you are experiencing issues making changes to your contact details, we will be able to help.

I will pop you over a private message to the purple envelope on the top right of this page now. 

Speak soon, 

[Skev123]

I am having the same issue. Why on earth is there an option to change the number on the website, when it doesn't work?  

[Natalie_L]

Hi Skev123, 

Thank you for getting in touch. 

We are sorry for the issues updating the information, we will be able to assist. 

I will pop you over a private message to take some details now. This will be available via the purple envelope on the top right of this page.

Speak soon, 

[vmstu17]

hello
I am also having the same issue with updating my details,