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shahoora
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cancelling broadband virgin phone number never answering

I called virgin media broadband cancelling number 4 times and waiting between 20 min to 39 min and the never answer

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Re: cancelling broadband virgin phone number never answering

Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:

Virgin Media Sales Operation Support
Diamond Plaza
Daleside Road
Nottingham
Nottinghamshire
NG2 3GG

Be aware of early cancellation charges if still within the minimum contract period

Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media)  in your cancellation letter to confirm you are the account holder or to provide Virgin Media with a password to quote to you if they call to confirm the cancellation instruction.

If appropriate consider making Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.

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