As previously mentioned I arranged for Virgin services to be installed all seemed to be fine, received the sim card and have had the direct debit taken out of my account. Install was due to take place today, then out of the blue, yesterday, it was cancelled.
I was told it was to be passed to the fraud investigation team. This is is very worrying. I spoke to someone on the phone today who couldn't help, he could give me no reason why the install had been cancelled or why I had not been informed of the cancellation.
Today after speaking to someone I received an email to say I had cancelled the order which I did not. So I am now stuck with no install, a sim card I have paid for and seemingly no help at all from Virgin Media. The only thing that I can think of is my ex husband left me with unpaid bills and this may be the issue, but it looks like I am now being penalised for someone who is no longer here. I seem to being accused of fraud.
This is incredibly worrying and to be told I cancelled the order which I simply did not do. Surely these checks should have been made at the beginning and some sort of communication between myself and the company before assumptions were made?
I feel incredibly let down and very upset by this treatment, being investigated for fraud with no explanation or even any communication form them. It is a very distressing situation. The email saying I have cancelled when I have not makes it look as if I have done something incorrect. I was told I would get a call back to explain everything and see if the installation could go ahead but now they said I cancelled I don't see that happening and I am left hanging so to speak, any advice would be appreciated.
