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Porks51
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Message 1 of 5
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**bleep**s

These thieving **bleep**s charge me for a service that they know they cant deliver er. After months of arguing they have agreed to waive the early termination charge but wont refund the advance line rental. How can I recover this  money.
Virgin is without a doubt the worst company that I have ever dealt with. They should be closed down.

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chenks
Community elder
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Message 2 of 5
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Re: **bleep**s

closed down, yeah ok!
i guess you'll need to speak to a solicitor if you feel you have a legal case to recover the money.
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wez
Fibre optic
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Message 3 of 5
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Re: **bleep**s

Line Rental saver is non refundable - its in the T+Cs when you take it out.

They've already agreed to not charge you EDF's, which they didn't have to.
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Forum Team (Retired) Ann_E
Forum Team (Retired)
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Re: **bleep**s

Hi wez,

 

Thanks for bringing up to our attention about your complaint on your charges. Sorry if you felt that you were not able to get the best value of your money. Here's our Complaint code of practice to raise your complaint properly.

 

Cheers.

 

Ann_E

 

 

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Very Insightful Person
Very Insightful Person
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Message 5 of 5
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Re: **bleep**s


@wez wrote:
Line Rental saver is non refundable - its in the T+Cs when you take it out.


IMHO just because something is in the terms and conditions does not automatically make it fair or enforceable, for instance paying Line Rental Saver but then finding the phone service is substandard should not preclude recovery of the upfront charge.

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