Hi There, My broadband box was damaged in the winds last night. It has come away from the wall cracking the box. The front cover has also disappeared, likely blown away. Can I get this replaced/repaired and if so how do I go about arranging this?
I left virgin media in January 2024. A refund of £81 was confirmed with virgin media. I have chased this up numerous times and I am still waiting for this refund. I even explained to the member of staff that I have a unwell child and we have multipl...
My current contract is finished and I've noticed today that TNT Sports has been removed from my package, but my bill still shows I'm paying for it. Can someone please advise me why TNT Sports has been removed as I've not had any emails to tell me of ...
Hi - I'm trying to help my in-laws with their Virgin Media account. The email that the account is linked to is no longer accessible (ISP is long dead), so I have no way to reset this account to an email that they can access, as you send the reset cod...
I have a new contract, activated on 16th October, but my next bill it seems will at the full amount, without promotions and discounts.Could the team have a look at this please
Hi, could a mod check my account please as it has not been closed properly.I’ve moved my broadband to another provider using the OTS service (ordered on 30th Sept which triggered a Switch Reference email from VM; new service installed on 3rd October...
Two days after only enquiring about broadband in chat , a sales person, let's call him RAY knocks at the door.He tells me he will:1. Pay off what I owe to Plusnet (£105)2. Make sure my price doesn't increase due to RPI3. No bills for first 2 months 4...
I'm frustrated and disappointed with Virgin Media's online renewal process. Our contract ended on September 22 (2024), and we promptly renewed online, selecting the 1 Gig package for £38.91 (which was a small £5 increase over the current package for ...
Hi its been 2 months since I've cancelled my contract with VM and I'm still receiving charges for new bills which doesn't make sense to me at all. I have been charged for my cancellation month and the next month which totals around £180 of I can reme...
In August I signed up to a "M350 Full Fibre Broadband / Mega TV / Stream Box" 18 month contract which included "Netflix standard" for FREE, it went live on the 23rd September.I have just received my first bill and to my surprise I am been charged for...
