Managing Your Account - Cable
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Forum Posts

MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by Moderator
  • 38 replies
  • 7 kudos

Different address on bill

I have just received a text stating that I have not paid my bill and therefore my internet services may be cut off. When I have checked my account on the app it states that I am £25+ in CREDIT and when I check my bill the address is for a house that ...

Exclusive Discount

I am out of contract as of 20th February. I had an email yesterday offering me an 'Exclusive Discount' and text message (25% off broadband) a few weeks earlier. Both links take me to a page "Oops looks like somethings gone wrong".I have tried differe...

DEF01 error registering account

Am trying to register my online account but on the page to complete my profile when registering, I get the DEF01 error code- I have tried on two different browsers on two different devices and urgently need to complete this to manage my bills 

Brelenor by Joining in
  • 5 replies
  • 0 kudos

I've been defrauded by Virgin media

Virgin media sent me a limited time, email offer to renew my package for another 18 months for the same monthly cost.Now VM are now trying to defraud me by charging me double the agreed amount. I've tried contacting their utterly incompetent customer...

Contact the Web Team/Retentions Team

Hello, I have been trying to speak to a person on the phone from the web team about an offer that was emailed to me, I called 150 and after 30 minutes was told the offer from the web team is not available via the phone, I was advised to start a web c...

colonel by Joining in
  • 2 replies
  • 0 kudos

New user, can't verify email address

Hi,As per some other users on this forum - I cannot verify my email address to create my online account to go with my new broadband service.The email arrives in a minute or so, but when I click on the link to verify it says "The email sent to the bel...

Change email address

I need to change the email address I use to sign-in to My Virgin Media.  I have tried to do this online and I was supposed to receive a verification email to the new account.  Unfortunately, this didn't arrive for a long time - so long I had given up...

Kazer61 by Joining in
  • 1 replies
  • 0 kudos