Sorry for how long this will be, I'm going to dump as much information as I can think of regarding my case here. Please let me know if you need any specifics relating to my account, pre-contract/order numbers etc.My current contract expires in May an...
I am returning Equipment to VM & I have the returns box with instructions. It says that when I take the white cable out of the wall socket, to put the silver terminator cap on. Am I being stupid!?! The terminator caps provided in the returns box are ...
My mom phoned virgin media so she could sort out a way for her to pay and she made it so that money would come straight out her bank but every time after that it would say that money was took out the bank every month for the bills but I would get a m...
I recently renewed my contract on the 13th april got the email with my order reference saying it would be activated on the 16th nothing happened.Called virgin today 1st call put me on hold never came back after 20min I hung up.2nd call I was on phone...
Hi, I am supposed to have two credits on my account, the one I agreed when I joined for having to pay off my previous supplier and another due to my unhappiness of the pre install happening the day after signing up. I cannot see these credits on my a...
I'm currently working on a construction project that requires network diversions. How do i go about this? the phone lines send me through to sales. Any help would be much appreciated.
I signed up yesterday for a broadband package & opted for the free LG TV as opposed to the £250 bill credit. The guy at Virgin assured me the TV would be with me next week as I am moving to a house with no TV. This morning I have received an email to...
I have the same problem with being unable to change my contact number.Barry
I've been sent a new contract. My Virgin Media account app still showing the old one. [MOD EDIT: Personal info] This is the new contract number Thanks, Julia
Hi Molly, I found your post here and took a sigh of relief in the hope that you could sort me out as well. I am in a similar situation where I have had to move out of my current address as the rent has gone through the roof, and moving to a cheaper h...
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