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MyVM online account registration (multiple issues)

Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...

ModTeam by • Moderator
  • 22295 Views
  • 38 replies
  • 7 kudos

Resolved! Should Netflix be included with my package

Since Netflix changed its policy on password sharing we had to start up a new account as my son had moved out.but I have heard thst a Netflix account should be included with our package - it’s one of the larger packages we have a volt I think it it -...

linny40 by • Superfast
  • 236 Views
  • 1 replies
  • 0 kudos

Cancel 02 SIM

I agreed to a Virgin Media bundle upgrade ( 100154985095 & 100154985087) which included an 02 SIM. Having to cancel the 02 SIM separately with 02 is ridiculous enough but I have now spent over 4 hours and spoken to 12+ people trying to cancel this, c...

Complaint Has Disappeared

I logged a complaint in My Virgin Media on Thursday. By Friday evening it had disappearedI have the reference, but can no longer access it on the portal. Why was it deleted? Any ideas?

mukeman by • Tuning in
  • 361 Views
  • 6 replies
  • 0 kudos

New contract

I received a text yesterday with a link saying ‘review’ pre contract details. I clicked the link with then said approved here’s your new contract. I wasn’t able to review anything to agree to anything and my bill has been doubled. How can virgin do t...

Raising a complaint

I have tried raising a complaint using the webform however it tells me I'm not the Main account holder so I can't complete the form.  I am the main account holder and have been for 16 years.I tried raising a complaint via telephone, there isn't an op...

Resolved! Can't see my bill at all

A couple of months ago I finally managed to change from postal bills to ebills with the help of this forum.  Well, I think I did because I no longer receive paper bills.  In fact, I no longer receive any bill at all.I don't receive an email telling m...

VAT invoices

Hi,I'd like to receive VAT invoices, ideally starting with my July 2023 bill. Can you please assist?Thanks,Mark

MHC by • Joining in
  • 273 Views
  • 3 replies
  • 0 kudos
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