Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
For quite some time now, when logging on to check my bill and make payments both the current and previous bills don't show on the website, and often only shows billing dates from 2020/2021 alongside the amount owned at that time.Under the "View Bills...
I have been offered a deal of £106.99. I went away to consider it and want to accept it but I just can't get to a human on any of the communication channels. Can someone help, please?
What is base simplification toolkit and why is it showing as a charge on my bill .
Hello, im unable to change the contact phone number on my Virgin Media account.When I try to change the Phone number under Contact details, I always receive the following error:Sorry the changes you made were not saved, please try again I can you ple...
Hi Beth. I have this same issue. Please help.
I can't believe it I agreed a new contract with virgin, but my latest bill is £7 higher than agreed, iam furious
I have a large credit on my VM account which I would like to get back. I am still in contract and have no wish to terminate but I would like the credit returned to my bank account.I do not wish to wait until the end of the contract to get my money re...
I am out of contract and I telephoned 150 to cancel all of my package. Communication was difficult but eventually spoke to VM. At the end of contact I thought everything had been sorted out but received an email in the evening with the followingWe've...
I have had a look at a new contract offer this morning on the app did not take up the offer and now Virgin have sent me a new 18 months contract by email , I did not continue with the offer when I looked at the offer so why have I been sent a new co...
I keep getting emails from Virgin asking me to return kit. I've contacted them on three occasions through chat and on the phone and explained that I've extended my contract and I do not need to return any kit. On each occasion, the staff have apologi...
