Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
External brown cover has fallen off and requires replacement. Can you please help.
I have recently upgraded to 360 after moving home. However, I have yet to receive the 360 Box. I currently have a Tivo Box which since the move has been unable to access any on-demand services
Hi,I have joint virgin media 2 weeks ago but I have not received my welcome emai.Also checked spam folder.Can anyone help?
I placed an order for M250 broadband at £15/month for the first 6 months then £30/month for the remainder of the contract. I've received an email to say my first bill will be £114.99 for the first month, followed by £30/month. This is not what I sign...
Hi guys,I've got the same problem with the red light on my router, although the wifi is working, the signal is weak.moreover, it is hot to the touch and my mesh network is failing, so I've got no internet on my 3rd floor in my house... Where I work f...
I recently sent a letter of complaint by recorded delivery to the Virgin CEO over the way contract renewal had been handled and overcharging. I had an email back acknowledging the complaint. When I check the progress section I was given a link to not...
To cut a long story short. I ordered the Black Friday Deal 2 “The Big M350 Volt Bundle” on the 16th November, nothing happened so I ordered it again on the 25th Nov still nothing. I did however get this notification see below. Basically and after lon...
Hi, I am facing the same issue, Could I also get some assistance please.
HiI have accepted broadband upgrade offer via my account for M500 for extra £5 on the 26th November. I received order confirmation on the same day and its mentioned that it will be upgraded within 7-10 working days however its been 15days now but sti...
I haven't received a welcome email with my account details and this is stopping me from booking an engineer to fit box for the internet. I am worried it won't be done before Christmas and we will be left without WIFI over Christmas. I am struggling t...
