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Forum Posts

Agreed new contract - but not implemented

MY ISSUEI made a new agreement with VirginMedia on Feb 18th of this year (and received email confirmation)The updated service has not been implemented I am now being billed at a far higher rate, despite a new agreement being in placeI have spent abou...

Forgotten email address for My VM account

I no longer have access to the email registered to my virgin package. When resetting my email it says that the date of birth I am inputting isn't recognised. Any help on changing to a current email address would be appreciated.Thanks

Rnez by Joining in
  • 1 replies
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Welcome email

Hi,I've received all my kit, set it up, and all is working HOWEVER, I can't sign up for an online account because I have not received all the details for my account. Apparently I should have received a welcome email but I haven't?I did receive a text...

LauraM72 by Joining in
  • 2 replies
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Email Verification Loop

Hi, I am stuck in an endless loop of requesting a verification email. It says every single link the that the 'verification expired'.Tried different browsersDifferent internet connectionsTried work VPNIncognito.Can somebody please sort this out so I c...

Rob_W94 by Tuning in
  • 1 replies
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