Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Hi, I need to change the email address registered to my VM account from a non 'ntlworld.com' address to a 'gmail.com' address. But I keep getting this message and no email sent to me (either ntlworld email account nor gmail email account)Can anyone a...
Virgin media are saying I owe an outstanding payment of £105.57 which is completely ridiculous but i have no was to dispute this because it won't let me submit a complaint via web form because my account is disconnected! We signed up for an 18 month ...
I recently arranged a new package over the phone with VM agent. I was billed twice at more than double the agreed amount. I cannot get through to rectify because I cannot remember my memorable word. How can I speak to someone to get this rectified?
Trying to change my email account. Unable to CONFIRM Virgin Media email account change. OK to receive verification code and verify but no confirmation email. When I try to use new email it asks me to confirm - HOW?
i am having a problem with my Virgin Bill. i agreed to your offer that you sent see below"Thanks for coming back to me Karen, I will see if I can get the price a tiny bit lower for the issues that you had in replying to me but to let you know that yo...
Hi. I received an email on 13th Jan with a new offer to extend my contract for home phone and broadband for 18 months which I accepted.on 27th I get the same email offering me the extension again at a higher price than the first offerwhat’s going on...
Perhaps one of the forum team can explain to me why Virgin Media think it's acceptable to respond to complaint about a 28.13% increase on my billing, which exceeds the contract, with a stock email?I am losing patience with Virgin Media, and I haven't...
I am writing this as I am deeply frustrated with the experience I have had with Virgin media...I was a sky customer for 6 years and moved to Virgin in Aug 2023... I think that was my biggest mistake... I have been regretting every moment since that ...
Like many others, renewed my account before Christmas, agreeing to reduced services to cut costs. All went well, offered and accepted the same £64 deal that many others on here have mentioned. Got a very clear email saying this is what you've now got...
Still not received my broadband equipment, can't speak to anyone because I don't have an account number or phone line, received all contracts but no tracking order been over a week now can anyone help
