Hi, We have recently made some changes in the background for MyVM online account and unfortunately this is causing problems for some customers who are trying to register a new account with us. Due to the increased number of issues and different error...
Monday last week (18/9) I called VM to renew my contract for 18mths at an agreed price since I was only 4 days away from the existing contract ending. I do this every time a contract comes to an end. All went smoothly and I was OK with the agreed pri...
HiI signed up to Virgin media but haven't received the welcome emailI think there is a typo in the email address I provided... How do I go about changing it so I can get the pack info?Cheers
Hey hoping for help referred a friend for Virgin fibre they received there email about £50 last week but I've had no indication of receiving it yet.Can someone help
Good Morning, I am a new customer with Virgin Media, I have tried to sign up and gain access to my virgin media account multiple times; it constantly tells me that I need to verify my account; upon requesting the email and clicking on the link to ver...
Hello Team, I am writing to report an issue with my Virgin Media payment. I signed up for a plan of £26.99, and my first bill was due on 28th February. However, the amount was not debited from my account, and late payment charges were added to my bil...
We had this, got a call and were offered a deal. We rejected it. (had the pre contract info, Ts &Cs and decided against it) An hour or so later we had another call and we repeated that we wanted to stay with our current package and then received pr...
Hello there.I wonder if it would be possible to change the date on which payment is taken from my account? I can't see to find an option, can someone help?
I keep getting renew contract emails, With an exclusive offer but I cant find anything on the website. My contract is up with a couple of months so if i cant get the same or close price i will cancel. Trying to find out figures seem to be a nightmare...
I’ve signed up to virgin media contract and have not received any welcome email yet said it was meant to be within 24 hours but it’s been over 4 days now.I can’t even make an online virgin media account as I don’t know the reference or area code to b...
Since the price increase announcement, has anyone been able to get a discount applied to counteract the price increase amount and without having to re-negotiate and commit to a new contract?Last year, if you phoned through to customer service, the au...
