Hi I changed my d/d date but you still tried to take the money out on the old date but as the money was not there I have been charged £8 by my bank
As a Very Insightful Person, I'm here to share my knowledge. I don't work for Virgin Media.
Click to learn more about VIP
Use Kudos to say thanks
Mark as Helpful Answer if I've helped
Hi it was done over 10 days before the old date
Good Afternoon iamlost666,
Thanks for your posts on our Community Forums and may I offer you a very warm welcome!
I'm terribly sorry to see that we've attempted to take a payment from your bank account on the former direct debit date.
I'm happy to look into this for you via our PM service. Look out for the purple envelope in the top right hand corner of the screen for a message from me