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iamlost666
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bank charges

Hi I changed my d/d date but you still tried to take the money out on the old date but as the money was not there I have been charged £8 by my bank

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Very Insightful Person
Very Insightful Person
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Re: bank charges

this need to be done at least 5+ days in advance the direct debt due date, since request might already be sent to the bank

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iamlost666
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Re: bank charges

Hi it was done over 10 days before the old date

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Forum Team
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Re: bank charges

Good Afternoon iamlost666,

 

Thanks for your posts on our Community Forums and may I offer you a very warm welcome!

 

I'm terribly sorry to see that we've attempted to take a payment from your bank account on the former direct debit date.

 

I'm happy to look into this for you via our PM service. Look out for the purple envelope in the top right hand corner of the screen for a message from me

 

Kindest regards,

 

David_Bn

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