Hi @steven9,
Welcome to our Community Forum! Thank you for your first post, and I'm sorry to hear that you're having some issues locating your Site ID number for your online account.
This number can be located on top of you bill, right near your account number.
If you can't locate this, I am more than happy to help! I will send you a Private Message to confirm a few details before I can share any further information with you.
Please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.
Thanks,
