on 08-01-2022 11:06
when I try either online or using the app, I cannot manage my account
I cannot see my bills, I cannot see my current package and I cannot see upgrade options.
each time it refers me to a 'chat bot', which just doesn't work ... automated responses and cannot talk to a real person.
I applied for the VOLT upgrade, via my O2 account a while ago .. I received a text from O2 and en email from Virgin, to say it was activated on both accounts... but still nothing has changed in terms of Broadband speed... but I cannot even see what my account is support to be.
is this just my account or does everyone else have the same issue?