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app and website do not allow me to view my bills, seem my package or see upgrade options

jumbojake
Dialled in

when I try either online or using the app, I cannot manage my account

I cannot see my bills, I cannot see my current package and I cannot see upgrade options.

each time it refers me to a 'chat bot', which just doesn't work ... automated responses and cannot talk to a real person.

I applied for the VOLT upgrade, via my O2 account a while ago .. I received a text from O2 and en email from Virgin, to say it was activated on both accounts... but still nothing has changed in terms of Broadband speed... but I cannot even see what my account is support to be.

is this just my account or does everyone else have the same issue?

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