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all virgin bills sent to the wrong email address

hi folks,

        i`m sorry if i am in the wrong place, but i need some help please..

i am a 70 year old learning to use a computer, i have recently joined virgin media.

when i first joined i was with sky and changed over to virgin.  it is only my first month but virgin are sending my bills to my old sky email address instead of my virgin one. even though i have changed all my old email addresses in my acount that i can find from sky to virgin.

can anyone help me to sort this please?   thanks in advance.

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Re: all virgin bills sent to the wrong email address

Hello Bungalow

Welcome to our forums and thanks for your first post. 

Really sorry to hear about your bills going to the old Sky email 

I will be able to have a look at this for you.

If you can check the Purple envelope top right of your page, you 

will see a message from myself 

Hope to hear back from you soon


Gareth_L Forums Team 

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