account password reset?

[lady03]

hello,

I have been on a phone for customer support for more than 3hours now. The support is asking for 1st 4th and 10th characters. I rememer I only provided 3 chars for the memorable password. anyway, they mentioned that they emailed it already but I haven’t received any email from virgin media, even on my spam.

Is there any way they can reset it?

The reason I am calling is I’ m going to transfer the ownership or cancel so that the other owner can register. but I need the account password to be reset,

can someone advice if there are any other options? thank you

[MOD EDIT: Subject title changed for clarity]

[Paulina_Z]

Hi @lady03,

Welcome back to our Community Forums! Thank you for your post and I'm sorry to hear that you're having some issues resetting your security password.

The team may have sent your a security password reminder letter, which is usually sent by post. However, I'll be more than happy to help you change your security password. I will send you a Private Message, so please keep an eye out for a purple envelope at the top right corner of your Forum page. I will be in touch soon.

Thank you.