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mxsp865
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account number not working

trying to sign up for my boradband account online and account number not working, its 8 digits long, ive tried putting 0 before and after and still not working...

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Paul_DN
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Re: account number not working

 

Hi mxsp865,

 

Thank you for reaching out to us in our community and a warm welcome to you, I am sorry to hear you are having issues setting up an online account .

 

 

So I can help further I will send you an invite into a private chat, please click on the purple envelope to accept.

 

 

Regards

 

Paul.
 

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Roberta93
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Re: account number not working

Hi, 

This also is happening to me, I am unable to set up an account because the reference number provided to me in a letter is 4 digits short. Any help would be appreciated. 

 

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Lee_R
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Re: account number not working

Hi @Roberta93 thanks for posting and welcome to our community.

Sorry to hear you're unable to register for your online account.  Can I ask if your services have been installed yet?

Regards

 

Lee_R

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Roberta93
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Re: account number not working

Yes, I have been at my current address with internet for 18 months

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Lee_R
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Re: account number not working

Thanks for getting back to me @Roberta93

I am going to send you a private message.

Regards

 

Lee

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