I have been trying to leave Virgin Media for a few weeks now, but because of my mental health issues (depression, anxiety, schizoaffective disorder, Autism) I felt I was bullied into staying longer.
On the first phone call I made to Virgin Media I was bullied into staying with Virgin, I had told the woman I wanted to end my contract and move over to Talk Talk, I said because the cost kept creeping up and was now £41, and because it kept cutting out in my new house.
I said several times, no, I want to leave, but she was like a machine, and bullied me into staying. So I said, I cant deal with this now, and hung up.
Does that sound like a fair way to treat someone with severe mental health issues ? After that I was suicidal for a few days and suffered from anxiety about calling again.
I called back again, and tried to leave. This time the person said they would send an engineer to fix the problem. Although I wanted to go with Talk Talk, he managed to convince me to give Virgin one more try, but again I felt bullied into it.
To be honest I do not want to stay with Virgin. I want to go with Talk Talk and they are already setting up my new account.
Can you please let me leave with 30 days notice from today, or do you want me to suffer and feel suicidal and bullied again ?
Talk Talk is half the price of Virgin and my friend has it round her place and I am very satisfied with what she has so do not try to bully me again into staying please ? I've been with you since 2003 and I just simply want to move on to a cheaper service... but you have made me afraid of trying... and feel at my wits end.
Ican't handle the last bill... it's a hundrdd quid... i ckjust cannt afford it i'm not well bewcausde of this... a hundred quid for what ? whayt? why ? you said it woild be 70./.. you said you wouldn't chatge me a late payment fee you lied... i phoned just a few days ago to make sure of this and here you are trying to get tgar kast droip of cash from me i just don't have you [REMOVED]... i resent you... cut me off leave me alone you [REMOVED]... i was trying tyo be nice now you can jump for the money
I phoned up and your helping me... panic over... I'm sorry for my rude words... I was having bill-shock so called... either way I feel I can move forward now and pay what I owe without regret, thanks again for helping me.