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You cannot use this password

stasow
Tuning in

As the others.  

Not possible to create new account.  System is not allowing to use passwords.  Tried many of them, on different devices...

How difficult it can be to fix this problem? 

Especially for huge company like Virgin. 

 

Thanks for any suggestions...

 

 

3 REPLIES 3

Carley_S
Forum Team
Forum Team

Hi stasow

Welcome to the community!
Sorry to hear you've not been able to register for an online account. Can you please try using a browser other than Chrome and use the link here. When creating your password please follow this criteria; 

  • Between 8-10 characters
  • Start with a letter
  • Contain at least one number
  • No special characters

Keep us updated if this has worked for you, or if you see any other error codes/messages at all. 

Here to help 🙂
Virgin Media Forums Agent
Carley

P3242
Just joined

Hi,

Like many others, I cannot set up a password for a new account. Met the strong criteria and tried 30+ passwords but get the same response:

“You cannot use that password. Please choose another.” 

-Cleared cache

-Tried on other browsers and device

-Tried your chat and he couldn’t sort.

-Pic of what I get below: E494BAB6-7EE6-433D-B2C7-A6F38EAB49B9.png

 

Hi @P3242 thanks for posting and welcome to our community.

Sorry to hear you've been unable to register for My Virgin Media. I would love to help you resolve this.  I can see that you've tried multiple ways on website/app.  I am going to send you a private message.  Please look out for the purple envelope in the top right of your screen.

Regards

 

Lee_R