You can't use that password

[RRMedia]

Been trying to change my online Virgin Media password for weeks and keep getting this message.

I understand this is a known issue? Can someone help me change my password please?

[Vikki_M]

Hi @RRMedia

Thank you for your post and welcome to our community.

I am sorry to hear you have been unable to change your password online.

Have you been able to access your online account prior? Or is this the first time you are registering?

Please pop back to us when you can.

[RRMedia]

Hi Vikki,

Thanks for your message.

I was able to login fine when I first joined VM but I have forgotten my password since then.

Thanks

Ryan

[Matthew_ML]

Hey RRMedia, thank you for reaching back out and I am sorry to hear you have forgotten your password.

Not to worry I can help with this, I will send you a PM so we can look into this.

Please look out for the purple envelope. Thanks