on 20-05-2022 20:28
Hi I'm a new customer and I have been trying to create an account with you for well over a week now and everytime I get to the point of choosing a password it just keeps saying that I can't use this password. I have now tried well over 50 passwords and still no joy. Its getting very frustrating now.
on 19-06-2022 14:59
The error mesage is: You can't use that password.
(same error as other people seem to be getting)
on 19-06-2022 17:03
Thanks for coming back to me josephapower
Can you confirm, does it meet the password criteria;
If so, please can you try clearing cache/cookies, browsing history and also any auto-fill passwords 🙂 try a new browser as well as incognito mode 🙂
Let me know how you get on
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill
on 19-06-2022 21:53
Do admin just not read any previous comments?
THIS IS A KNOWN ISSUE WITH THE WEBSITE AFFECTING HUNDREDS OF CUSTOMERS!!!
YES, PEOPLE ARE ADHERING TO THE PASSWORD CRITERIA AND THEY ARE STILL GETTING THIS ISSUE!!!!!!!!!!!!!!!
on 20-06-2022 07:28
I really can't believe you're expected to go through this rigmarole to set up an account using a simple internet form which have been common for around 30 years now. Why this hasn't been fixed in years is very worrying.
on 20-06-2022 08:21
Hi Talizman180,
Thank you for your post.
We appreciate this is a known issue and whilst we work on getting a resolve in place, our Forum team will do all we can to work with our customers to find a work around.
To do this, we need to start off by checking a few things and ensure the correct steps are being taken.
Thank you for your patience,
on 20-06-2022 08:51
Hi @jdlw1
I would love to help you access your 'My Virgin Media' account. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 20-06-2022 08:57
Hi Ovadiah, thanks for getting back to us.
I would love to help you access 'My Virgin Media. I am going to send you a private message. Please look out for the purple envelope in the top right of your screen.
Regards
Lee_R
on 20-06-2022 11:34
Thanks for the responses Talizman180,
Welcome back to the community.
To investigate this further I've dropped you a PM.
Thanks,
on 20-06-2022 11:37
Hi Danny84,
To investigate further I've dropped you a PM.
The message will be within the purple envelope icon.
Thanks,
on 20-06-2022 11:45
Hi @marc_w90
Thanks for your message but please in future do not send a PM unless we specifically ask you to or send a PM first 🙂
Best,
Need a helpful hand to show you how to make a payment? Check out our guide - How to pay my Virgin Media bill