“You can’t use that password”

[Chloejades]

 I’ve tried every password , and it still won’t work 

[Gareth_L]

Hi Chloejades, 

Sorry you have had to get back in touch with the same issue. 

Did you follow the advice previously given?

if so please let me know and I can look into this in more detail

Gareth_L

[Chloejades]

Yes I followed the advice , nothing is working . I’ve even tried using a different web browser like chrome and still nothing . 

[Gareth_L]

Thanks Chloejades, 

If you don't mind, I will need to send you a private message to pass security. 

So I can get this issue fixed.
If you can check the purple envelope top right of your screen that would be great. 
Regards     
Gareth_L