You can't use that password -will someone sort it?

[andrew2009]

Hi, 

I have recently purchased a broadband internet. I have described welcome email, customer number and zone number.

Now i am trying for 3 days to create my account and i keep geting following message as on topic title. I have searched the forum and i see that it is constans error peopel receive. I have tryed numerous combi nations, i tryed using different devices, different browsers and app. And i still can't create the account.

[Kain_W]

Hi there @andrew2009

Thanks for posting on our community and welcome to it!

Many apologies for the issues that you are facing this issue with your My Virgin Media registering.

Can I ask if you are installed with us already or still waiting?

Let us know,

[andrew2009]

I have received the set today but still can't create the account

[Kain_W]

Okay, thanks for the responses there.

So we can investigate this I've dropped you a PM. 

The message will appear within the purple envelope icon.

Regards,