on 07-02-2023 13:55
I don't recognise the phone number in my account settings, but it won't let me change it to my mobile number. Looks like other people have had the same problem, but there doesn't appear to be a posted solution. Can anyone help?
Answered! Go to Answer
on 07-02-2023 15:58
Hi @Andyx2 thanks for your post here although we're sorry to hear of your concerns raised regarding contact details in My VM.
Please allow me to send you a PM so I can look into things further for you.
Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks
on 07-02-2023 15:58
Hi @Andyx2 thanks for your post here although we're sorry to hear of your concerns raised regarding contact details in My VM.
Please allow me to send you a PM so I can look into things further for you.
Kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks
on 08-02-2023 11:33
Can I get help with this issue also? Same message that my edited number is not accepted.
on 08-02-2023 14:26
Hi @Anonymous thanks for your post here, sorry you're still having the same issues.
Please allow me to send you a PM so I can look into things further for you, kindly expect the PM to arrive shortly and respond directly when you can!
Many thanks
on 08-02-2023 19:26
I am waiting for your PM
on 09-02-2023 11:16
Hi @Anonymous I'm just messaging here to say did you receive my PM?
This was sent yesterday so please confirm if you didn't.
Many thanks
on 09-02-2023 11:47
I still have not received a pm from you anywhere. Where are you sending it?
on 09-02-2023 14:05
Hi @Anonymous thanks for your reply, apologies for this - let me send a fresh one for you (this is being sent within a second of here, so if you haven't received it within a minute please let me know again!)
Many thanks
on 20-04-2023 09:30
Hi,
I am also having this problem after getting a new number.
It's disappointing to see this has been an issue for such a long time with no proper resolution from Virgin.
on 20-04-2023 11:50
Hi @MP24HR thanks for your post here in the Community, although we're sorry to hear of your concerns raised here.
Please allow me to send you a PM so I can look into things further for you.
Kindly expect the PM from me to arrive shortly, and respond directly when you can!
Many thanks