on 25-10-2021 22:04
Hi. I'm trying to setup my virgin media app for broadband but my email is wrong and i can verify my account.
Answered! Go to Answer
on 26-10-2021 08:31
Hello Jonathanalds84
Thanks for your post
Sorry to hear this
Have you been able to log into your online account okay
If so can you try using the same details on the App
Gareth_L
on 26-10-2021 08:31
Hello Jonathanalds84
Thanks for your post
Sorry to hear this
Have you been able to log into your online account okay
If so can you try using the same details on the App
Gareth_L
on 26-10-2021 09:22
No i can't login to anything as a can't verify with email.
on 26-10-2021 11:53
Thanks for replying Jonathanalds84
So I can look at getting this fixed
I will need to send you a private message to pass security
If you can check the purple envelope top right of your screen that would be great
Regards
Gareth_L
on 14-02-2022 08:37
Hey Gareth,
Same problem for me wrong email address.
Regards
on 14-02-2022 10:41
Hello @Burrowsgee,
Welcome, thanks for reaching out.
I am sorry that your email is wrong, I will send you a private message so I can amend this for you.
Many thanks,
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on 14-02-2022 11:47
Hello @Burrowsgee,
Thanks for talking to me in private.
I am sorry that we could not pass data protection.
Please call us on 0345 454 1111/150, Or access your online account.
Many thanks,
New around here? To find out more about the Community check out our Getting Started guide
on 20-04-2022 16:35
on 20-04-2022 18:38
Hey @Ryancarter21,
I have responded to your post on another thread to get this looked into, if you could respond, we could get started looking into this for you.
Regards,
Steven_L
on 11-10-2022 11:44
Same situation here, please could you send a message to me as well to solve this?