on 19-10-2020 12:05
Hi, just ordered broadband but the account was set up with an incorrect email address (that doesn't exist) so I can't access the account to even see the account number.
Any help would be appreciated
on 20-10-2020 08:28
Hi JamieSmithson,
Thanks for reaching out the Community Forums. Sorry to hear that you have been having issues with registration. So to clarify, did you key in a non-existent email and it is waiting on the verification message? If so I have also sent a PM to get your account details.
Cheers,
Corey C
on 20-10-2020 09:19
Hi Corey, thanks for replying.
So yes, the email that was entered does not exist so we couldn't access the verification email, but also are unable to log in to the account or the virgin media app to manage the broadband usage or change the WiFi password
on 10-07-2021 12:33
Also have this problem
on 10-07-2021 12:47
Hi @Scullen01,
Welcome to our Community Forums and thanks for posting.
It's great to have you on board.
Not to worry we can help get this sorted.
I will pop you a PM now 🙂