Wrong email at sign up

[Mejjo203]

Hi there

I recently joined and i have accidentally  entered the wrong email, Part of it is right i just had virgin media on the brain and used that as the end instead of yahoo.

Due to this i can't get into my account to see any bills, contract etc...

Could this be kindly changed so i can get into my account please.

[Travis_M · Accepted solution]

Hi @Mejjo203

Thanks for posting on our community forum!

I'm going to drop you a private message, please keep an eye on your inbox.

Regards

[Siddhartha]

Hi, I have a problem where I accidentally typed wrong email when I tried to register. Can anyone help me change this email address?

[Steven_L]

Hey @Siddhartha,

Welcome to the community and thanks for taking the time to post your issue on the forums.
I can get this looked into further for you but would need to confirm a few details via a private message, that I will drop over in a moment.
Please look out for the private message and we can get started.
Regards,
Steven_L

[Steven_L]

Thanks @Siddhartha and I hope that the team can get this resolved for the account holder over the phone. 

Regards,

Steven_L

[Billymitchelluk]

I have done the same thing. Can you help me pleaseeeeeee.

billy

[Kath_F]

Hi Billy, 

Thanks for your post and welcome to the forums. It's great having you on board with us in the Community. 

We're sorry to hear you used an incorrect email address when joining us. We can certainly check this out for you but in order to do that I will need to confirm some information with you. 

I have sent you a private message regarding this. Just click on the little plum envelope at the top right-hand side of the page to access your inbox.

Thanks, 

[Kath_F]

Hi Billy, 

Thanks for coming back to me on this one via private message. 

I have updated the email address for use with My VM now. It should have sent a verification email to you. Click on this and log in using the password you signed up with. 

If it's connected to another VM account that's active then you'll need to either get the other VM account holder to update their address or you'll need to use another email address to log in as you can't have 2 VM accounts with the same email address. 

Keep us posted on how you get on. 

Thanks,