Wrong email address used for my Virgin Media account and bills - URGENT PLEASE HELP

[kellzzies]

Hi there

I used the wrong email address when signing up for my Virgin Media broadband, mis-spelled by one letter. Please could someone help me correct the email address associated with my Virgin Media account so I can view my bills and set up my direct debit?

Many thanks

[Zak_M]

Good morning @kellzzies. 

Welcome to the forums and thank you for taking the time to post.

I am sorry to hear that you have had some issues there. 

Could you expand a little on this, is this your my virgin media account?

Kind regards,

Zak_M

[kellzzies]

Hi there

It was when I signed up for Virgin Media broadband, so no confirmation emails have been sent to me and I’m worried I won’t get bills via email etc or be able to create my direct debit to pay bills. I accidentally used [Removed] @live.com and it should be [Removed] @live.com

many thanks

Kelly

[MOD EDIT: Personal and private information has been removed from this post.]

[Zak_M]

No problem Kelly. 

I am going to pop you over a PM so that I can confirm some information & we can get it all changed for you. 

Kind regards,

Zak_M

[Zak_M · Accepted solution]

Thank you for providing me that information via PM. 

I have corrected the email address & have re-sent the contract over to you. 

Please do let me know how you get on. 

Kind regards,

Zak_M

[kellzzies]

Thank you so so much!