What an absolute terrible service I’ve had over the past 4 days!!!
Nearly over 4 hours spent on the phone trying to get my services sorted!
Doni recommended VM to anyone? Well no not at this precise moment if this is how new customers are dealt with!!
it’s a disgrace and VM should be ashamed of themselves!
Installation happens Monday but the gent didn’t do 2nd box as wasn’t sure he could put it there so said he’ll activate the first box and modem so I can have my services and he said call back within a week to get the 2nd box sorted.
He tried to activate the modem
but said signal from the outside line was bad (said something about -18 and should around -5). Said that he would arrange someone to come sort the cables in the street the next day.
he left and the internet started to work and everything was running smoothly…. And there in lies where the issues started.
Tuesday morning no internet! Can’t work. call in get told it’s because my installation isn’t complete, explain what I was told and get told nope not how it works! But then blind transferred to someone else who blind transfers me to another person who wasn’t able to do anything but 24 hours for service to work.
Wednesday still nothing! Call in again explain the issue get told the same thing. Asked if there is a way to close the work order and just have service as 1 box and modem and arrange for second box get told no… after some arguing I give up.
I calm down and call back and through to Ozzy who was brill said he’d only worked for VM for 2 weeks but knew exactly what I was saying as he had the same issues when he got VM installed! I thought Yesss!!! At last someone who can help and that he did well tried, he said he’d have to speak to a manager but his sure there is a way around it and that he doesn’t understand why I’ve been passed round to so many people.
he than came back and said he’d the issue is around the work order being open still so he had set a ticket to the IT team to override this ticket and get it closed this will take 24 hours and that he has wrote on the notes that my account needs to be activated as one box and one modem and that the second box be shown as a different work order so the account can be activated but would have to be done manually over the phone so call back after 24 hrs..
24hrs later and as predicted nothing nothing at all.. yet again told nope as the 2nd box isn’t installed need an engineer visit I insisted that this isn’t what I was told and then get told no it’s a glitch with the system and have to wait 3 to 5 days… 3 to 5 days!!! No way I again insisted the read Ozzy notes and get told there isn’t insist again and get told oh ye here they are… the guy then says nope still have to wait 3 to 5 days. I hang up I’ve had enough
i call back speak to someone who says yep I can send a signal as the first work order is closed now and can arrange for the 2nd install.
she said signal sent and modem should work within the hour.. this was at 6pm
10pm still nothing call back again… get told nope your installation isn’t complete need to arrange an appoint for installation I explain everything again get told oh I need to transfer you, I ask if the department they are sending me to is open and whether they’ll activate my account he says he’ll check, check he did not!! He blind transfers me to a department that is closed and then when I call back the main number they are now closed!!! Not happy at all I want my internet working… someone who can help please call me!!!!
