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Wrong account number linked to email

SamMcM1
Joining in

I cancelled one order, and placed another (due to a delayed house move).  I was given a new contract number but the old account number is showing when I log in. How do I link my new account number with my email/login ?

 

Have tried to phone and look on website but going round in circles.

1 REPLY 1

John_GS
Forum Team
Forum Team

Hi SamMcM1

Thanks for posting and welcome to the community. No matter - that's a simple move and transfer of the account from the old account, to the new one. 

I'll send you a PM now to get the details

Best wishes

John_GS
Forum Team


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