Will Virgin compensate customers as per OFCOM Compensation scheme?
I have been reading up on the OFCOM Compensation scheme due to the atrocious service I have received from Virgin. 3 Months on, 3 cancelled installation appointments, no end date in sight. Annual leave days lost, weekend overtime working turned down, hours spent on the phone (all to receive the same generic messages). According to Ofcom - delays with the start of a new service (defined as - A landline or broadband customer would be entitled to compensation if their provider promises to start a new service on a particular date, but fails to do so.) result in £5 for each calendar date missed, including the missed start date. If Virgin stand by this then I believe I am owed around £300 so far and I would like advice on how to claim this from Virgin.
Re: Will Virgin compensate customers as per OFCOM Compensation scheme?
Will it impact profits? Thats the question to ask.
As this impacts profits they won't implement it early aka like now.
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