I just want to give the required 30 days notice to cancel, I'm not asking much. So it took 5 mins for someone to answer, which is ok I get that they may be busy, but then because I didn't want to get into the reason for cancelling, I was told (despite already being through to the correct department) that my call was being passed to the correct person. That was 28 minutes and 40 seconds ago. Is this really the kind of spiteful behaviour Virgin now resorts to, to try and prevent people from leaving? I will pay the bill upto 20th June and nothing after that. As far as I am concerned, Virgin have had their 30 day notice, they just refused to accept it.
Thank you. Luckily, I am not in a contract anymore so early cancellation fees wouldn't apply.
I did hang up and try again in the evening and got through to somebody. I have to say though the service was just as inadequate.
I had to do the math for him, he kept getting it wrong, from the amount owed on the final bill, to the days from when the current bill ran to, and then the days remaining between that and the cancellation date.
He also told me that a bag would be sent to me and if I didn't send the router back I would be charged £40.00.
I asked how long I would have to send the router back and he wouldn't tell me. I am being serious....his response was "could be months or not, depends on the circumstances" I pushed several times expecting an answer such as 14 or 28 days but I could not get an appropiate answer from him. I am still unsure what he meant by circumstances.....
I am still waiting for the email confirmation that was promised.
It was not a good experience, which is a shame, but firmly cemented my decision to leave Virginmedia. What I didn't put in my original post is, I have actually tried 4 times this week (and it's only Wednesday) to cancel this.
I will be following it up with a recorded delivery letter as you have advised, as although I have the call log, I am not confident in Virginmedia doing as they should.
Ok so I logged into my account today and despite sending me the bag to return the equipment in I see that Virgin have not applied the 30 day notice as requested. In fact they have just carried on billing.
So not only did they pull the stunt that they did in the first place which led me to this forum, but then lied further when I called back to cancel the service as detailed in my original post.
What is wrong with Virginmedia??!! If I want to leave, then I want to leave, these bullying tactics are unacceptable.