So I lodged a complaint with virgin that then apparently got closed down when I 'allegedly' called up to say I was satisfied with the outcome...that call never happened. I then opened a second complaint as it was clear someone at Virgin lied and entered it on the system, that was 3 days ago when that happened. Today I received a call when I was at work and as it kept ringing I pulled it out and decided to answer it, it was Virgin and as I could tell it potentially had the hallmarks of being a long call, so I asked if he could call me back at later, to which he agreed and said that's fine. An hour or so ago my phone which was right beside me on the table literally rung once and then cut off, I open the cover to my phone and what name did I see 'Virgin'. I then remembered this is what virgin do with their terrible service.
So after that I try and call back, waiting for over 40min for someone to answer, only for them to say the only outbound call they can see was the first one I received when I was at work.
