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MissCox1
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Why can't I get through?!

For 3 days I've been trying to contact Virgin to cancel my contract which is due to expire next month. 1st call 20 mins no answer 2nd call half hour no answer and this evening 50 mins with no one answering just the same old music no apology we are busy just waiting. 

Waiting so I can't tell you to know you don't need to renew my contract!

How else can I contact you? You make it impossible. 

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Superuser
Superuser
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Re: Why can't I get through?!

Either wait for the forum team to work through to your post (in a few hours / days) to see how they can help or consider the following options:

  • make Ofcom aware of the issue by filling in their monitoring form here: Tell Ofcom.
  • Virgin Media's Terms and conditions (under section N, point 1.2) state ending the agreement in writing can be made to the following address:
    Virgin Media Sales Operation Support
    Diamond Plaza
    Daleside Road
    Nottingham
    Nottinghamshire
    NG2 3GG

    Be aware of early cancellation charges if still within the minimum contract period

    Use a postal service that provides confirmation of delivery, for instance Royal Mail's Recorded Delivery service; 30 days notice period starts from receipt.

    Also consider whether it is appropriate to quote your account password (the one quoted when calling Virgin Media)  in your cancellation letter to confirm you are the account holder.

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Forum Team
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Re: Why can't I get through?!

Hi MissCox1

 

Thanks for your post and I'm sorry to see this has been difficult for you

 

Since your post has you been able to cancel the contract or have you been able to write to us as advised?

 

David_Bn

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