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Why am I paying £56.60/month for 200M broadband when M350 is £38.99/£56 thereafter?

mightyb
On our wavelength

on ‎18-01-2022 23:24

Hello.

I'm paying £56.50 for 200 megs

Your own 350 meg plan is £38.99 and £56 after 18 months

Vodafone is offering 500 megs for £34 per month

Seems like a bit of a ripoff. Can customer retention do something before I go through the hassle of switching?

Thank you.

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2 REPLIES 2

newapollo
Very Insightful Person
Very Insightful Person

on ‎19-01-2022 00:03

Hi @mightyb 

Retentions is always the best policy when wanting to negotiate a new deal. Best to call at 8am when lines first open and are least busy.

Dave
I don't work for Virgin Media.
I'm a Very Insightful Person, I'm here to share knowledge.
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Ryan_N
Forum Team (Retired)
Forum Team (Retired)

on ‎19-01-2022 08:34

Hi mightyb, 

 

Thank you for your post. 

 

I can appreciate that when you do take a look at what's available that it might not be what you're getting at present. This is why we have a retentions/loyalty team that are able to look at your current package/deal and see if they can work towards one that works best for you. 

 

You're able to reach them on; 0345 454 1111 or we do have a text messaging service which you can reach the team, but I will advise that it's not an instant messenger and can take up to 48 hours for a response - the text number to that is; +44753 305 1809.

 

As @newapollo has advised - the best time to call the team is in the mornings. 

 

Cheers, 

Ryan. 

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