Thanks for coming back to Michael via Private Message with your information
There is a specific process in place for referring customers. The existing account holder needs to pop in their friend's details via this page here: Refer A Friend this then generates an email to both the existing and new customer confirming the referral. The Friend then needs to join via that email. Unless this is followed, no link is made between the 2 accounts.
Checking your account I'm not seeing any link on there to show you've been referred. but I am seeing you have been in talks with the team via the helpline.
Have you still got the email showing the referral? If not check with the person who referred you. If they have this we can look into this further for you and get the credit applied finally.
I have sent you a private message with some information on where to go from here. Just click on the little plum envelope at the top right hand side of the page to access your inbox.
Kath_F Forum Team
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