Who do I contact ?

[Carolyn78]

Who do I need to speak to as I have a virgin media account affecting my credit score, I don’t owe virgin media any payments 

[japitts · Accepted solution]

I'm going to assume that you have obtained a copy of your statutory credit report and identified some entries on there that you believe are incorrect - if not, you need to have done so.

The ideal thing is to then email details of the entries you believe to be incorrect, with supporting evidence, to creditfileamendments@virginmedia.co.uk

You should get a response within 28days.

[Zach_R]

Hi @Carolyn78,

Thank you for your post and welcome to our community forums. We're here to help.

I'm so sorry to hear that there appears to be a dispute on your credit score related to us. It looks like @japitts has offered some advice on the team to make contact with, provided that any outstanding balance with us has been cleared in full.

If you have any further questions or anything else that we can help you with, please do let us know.

Thanks,