Where is promoional TV?

[Jonlambo]

Hello. I ordered virgins Media TV, Internet & phone last Saturday because the offer includes a free LG TV.
yesterday I received the router and 360 tv box but no promoional TV.

How or when will I receive that?

It shows on the confirmation of order received from Virgin by email, but is not shown on the contract.

[newapollo · Accepted solution]

Hi @Jonlambo 

Welcome to the VM Community Forums.

Regarding your free LG TV, the info below is from

https://www.virginmedia.com/help/gifts 

Hardware Gifts
Our trusted partner Exertis will despatch your hardware gift within 28 days of the activation or installation of your Virgin Media services. Once your gift has been despatched, it should be delivered to you within 14 days.

I have not received my gift / voucher after 28 days? What do I do?

I haven’t received my gift

Remember, if you are receiving a Virgin Media free gift of hardware or wine, it can take an additional 14 days for your gift to get to you once it has been dispatched. It is possible that the courier attempted to deliver it while you were not at home. If they did attempt a delivery, they will drop a card through your letterbox letting you know how to rearrange your delivery.

If you have not received your gift after 14 days of being dispatched, text us for free on 0753 305 1809 and one of our team will be happy to help.

Our opening times to speak to our team are 7am-11pm Monday to Friday and 8am-8pm Saturday to Sunday.

[Jonlambo]

Thank you. V helpful.