Where is my Netflix??

[Surfergirl]

I have been a Virgin customer since it was NTL, my account has everything it can, and until a few weeks ago I had Netflix included in the account.  I just tried to watch a Netflix series, and it’s asking me to pay for it !!!!!!   Considering the extortionate amount I am currently paying for Virgin, this is disgusting!!   Please get it reinstated immediately, or I will be telling Virgin where they can stick their account 😡😡😡😡

[Megan_L]

Hi Surfergirl, 

Thanks for using the forums to get this Netflix issue looked into, I am sorry it's asking you to pay even though it should be included in your Virgin Bill!

I have checked your services on my side to see if there are any errors, but it seems everything is okay - But of course it is not.

I'm going to create an IT ticket for this, could you please upload a screenshot/picture of the message you get when signing in/loading a film or series please? 

Thanks,

Megan_L