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Arongunningham
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When does my contact end?

Hi,

I have a TV and Broadband package.

my contract started 22/3/18 and it says there's a date of change: 12/01/2019

This is on a 12 month agreement.

Can I cancel (for free) now or do I need to wait until Jan 2020?

The amendment in January was an increase in Broadband speed.

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Superuser
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Re: When does my contact end?

You will be on a new contract after the changes in January, either 12 or 18 months.

 

so EDFs would be in play if you cancelled now.

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Arongunningham
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Re: When does my contact end?

It's a bit of a cheeky thing that I can't separate my TV from my Broadband package and cancel my TV package now the 12 months have passed on that element (the change I made was for the broadband).

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Superuser
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Re: When does my contact end?

You didn’t change elements, you changed one package for another package. Yes there are similar elements but it’s still 1 package for another.

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Arongunningham
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Re: When does my contact end?

is there a formula to calculate the cancellation fee when you're in your contact

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Superuser
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Re: When does my contact end?

Add up the remainder that your bills would cost from now till the end date, it will be that.   It does get capped at £240 though.

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Forum Team
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Re: When does my contact end?

Hello Arongunningham

Full details of our Cancellation fees can be found here

Hope that helps 

Gareth_L

 

 

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